What information do you need for your support request?
- USB Security key serial number: six digit number located on the physical USB security key (typically 264 xxx).
- Operating System your computer uses (Windows XP, Vista, etc.)
- Product version: located in the Help > About menu. (like: 2.3.49)
- Indicate if you are using a remote desktop / virtual machine or neither.
- A description of what you did before the problem occurs.
- The exact wording of any error message you see.
- For model specific questions please also attach the .SVM model file:
- Open the model in SVOffice and go to File > Open Model Directory. Attach the .svm file.
- Also attach any .tri (initial conditions files) associated with the model.
- For installation issues please also include the following:
- Open SVOffice and go to File > Authorization. Click on View Log. Copy and paste the text of that log into the email
- Open your web browser and go to the following webpage: http://localhost:1947/_int_/devices.html . Take a screenshot of this page and include it in the email